Refund policy
Refund Policy
- Eligibility: Returns are accepted only for items that are visibly defective or damaged upon receipt.
- Unboxing Video: To help us provide the best customer support, please record an unboxing video with a 360° view of the package and its contents upon delivery.
- Return Process:
- Contact our support team at ginnijewel8@gmail.com within 3 days after receiving your order.
- Submit your unboxing video to help us assess the issue and expedite your return.
- Refunds: Refunds will be processed only after we have received and inspected the returned item. The original shipping fee will not be refunded.
